Shipping policy

Shipping Policy

ToucanSport products are made-to-order and produced through our print-on-demand and sublimation production partners. Because each item is created after an order is placed, please allow time for both production and shipping.

Order Processing and Production

Most orders require a production period before they are shipped.

Estimated delivery time includes:

Production time + carrier transit time

Production times may vary depending on the product, size, production partner, order volume, holidays, and quality-control checks.

Once an order enters production, it may not be possible to cancel or change the order.

Shipping Times

Shipping times shown at checkout are estimates only and begin after the item has been produced and handed to the carrier.

Carrier transit times may vary based on destination, carrier delays, weather, customs, holidays, and other factors outside ToucanSport’s control.

Event, Match, and Tournament Delivery

ToucanSport cannot guarantee delivery by a specific match, tournament, watch party, holiday, travel date, or special event unless expressly stated at checkout.

Please order early if you need your item for a specific date.

Orders cannot be canceled, refunded, or returned solely because they did not arrive in time for a match, event, or tournament once production has started.

Tracking

When your order ships, you will receive a tracking number by email or SMS if available.

Please allow time for tracking updates to appear after the carrier receives the package.

Multiple Shipments

Some products may ship separately if they are produced by different production partners or facilities. If your order includes multiple items, you may receive more than one tracking number.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate shipping address at checkout.

ToucanSport is not responsible for delays, lost packages, returned packages, or failed deliveries caused by incorrect or incomplete shipping information.

If an order is returned to sender due to an incorrect address, additional shipping charges may apply to reship the order.

Lost, Stolen, or Delayed Packages

Once a package is marked as delivered by the carrier, ToucanSport is not responsible for lost or stolen packages.

If your tracking shows delivered but you did not receive the package, please check with household members, neighbors, your building/mailroom, and the carrier first.

If a package appears lost in transit, contact us at:

support@toucansport.com

We will review the issue and assist where possible.

Customs, Duties, and International Orders

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or local charges that may apply.

ToucanSport is not responsible for customs delays or fees charged by your country.

Contact

For shipping questions, contact: