Refund policy

ToucanSport products are made-to-order and produced through print-on-demand production partners. Because each item is created specifically after an order is placed, our return and refund policy is different from a traditional retail store.

Please review product details, size charts, shipping timelines, and this policy carefully before placing your order.

Returns

Eligible non-custom items may be returned within 14 days of delivery if they are:

  • Unworn
  • Unused
  • Unwashed
  • In original condition
  • In original packaging, where applicable
  • Approved by ToucanSport before being sent back

To request a return, contact us at:

support@toucansport.com

Please include your order number, item name, and reason for return.

Items sent back without first requesting and receiving return approval will not be accepted.

Made-to-Order Items

Most ToucanSport products are made-to-order. Because of this, we do not accept returns, exchanges, or cancellations for:

  • Buyer’s remorse
  • Wrong size selected
  • Wrong color selected
  • Change of mind
  • Event timing
  • Delayed delivery for a match, tournament, watch party, or special event
  • Orders that have already entered production

Please review the size chart carefully before placing your order.

Personalized or Custom Items

Personalized items, including jerseys with custom names, numbers, or other custom details, are final sale and cannot be returned or exchanged unless they arrive defective, damaged, misprinted, or incorrect.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery at:

support@toucansport.com

Please include:

  • Your order number
  • A clear photo of the full item
  • Close-up photos of the issue
  • A photo of the packaging, if applicable
  • A description of the problem

If the issue is approved, ToucanSport may provide a replacement, reprint, store credit, or refund depending on the situation.

Exchanges

We do not offer automatic exchanges because our products are made-to-order.

If you ordered the wrong size or color, we generally cannot exchange the item unless the product is eligible for return and approved by us in advance.

The fastest way to receive a different item is to place a new order after contacting us about the original item.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, misprinted, or incorrect.

Original shipping charges are non-refundable unless the return is due to an approved ToucanSport or production error.

Event Timing and Delivery Dates

ToucanSport cannot guarantee delivery by a specific match, tournament, event, holiday, watch party, or travel date unless expressly stated at checkout.

Once an order has entered production, it cannot be canceled or refunded due to event timing, shipping delays, carrier delays, customs delays, incorrect shipping information, or missed delivery deadlines outside our control.

Final Sale Items

The following items are final sale unless they arrive defective, damaged, misprinted, or incorrect:

  • Personalized products
  • Custom name/number jerseys
  • Made-to-order items
  • Limited-event items
  • Sale items
  • Gift cards
  • Items marked final sale

Refunds

If your return or refund request is approved, we will notify you by email.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed by your bank or credit card company.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@toucansport.com

Order Cancellations

Orders may only be canceled before they enter production.

Once production has started, the order cannot be canceled because the item is being made specifically for you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

ToucanSport is not responsible for orders delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

If an order is returned to sender due to an incorrect address, additional shipping charges may apply to resend the order.

Chargebacks and Disputes

Before filing a chargeback, please contact us at:

support@toucansport.com

We are happy to review order issues and help resolve legitimate concerns.

Orders are subject to this Return & Refund Policy, our shipping policy, product descriptions, size charts, and checkout acknowledgments.

Independent Fanwear Notice

ToucanSport is an independent sportswear and fanwear brand. Our products are not official federation, FIFA, national team, or professional team merchandise unless expressly stated.

Contact Us

For return, refund, sizing, shipping, or order questions, contact:

support@toucansport.com